“Customer-centricity is at the heart of everything we do.”

At AXA Partners, Customer Experience (CX) is at the center of what we do. Whether it is by providing an empathetic ear and adapted solutions to our clients in need, or by designing digital tools that simplify the customer journey, our teams are dedicated to provide clients with a seamless experience.
As Gunter Uytterhoeven, Chief Customer and Innovation Officer at AXA Partners, puts it: “Our employees carry customer-centricity in their heart and soul, they like to serve customers, they like to assist them, and this is really the beating heart of the company.” 

We believe the human touch inherent to our profession can be combined with innovative products and services to better respond to our customers’ expectations and native needs. By focusing on our customers and Business Partners, we are able to co-create a solution that allows them to, in turn, take better care of their customers.  

Digitalization as well as other disrupting events such as Covid demand that we constantly adapt to an ever-changing environment. At AXA Partners, our best solutions are built through a collaborative approach with our Business Partners. Through different programmes, we help our customers create, design, release and scale solutions catered for them.   

To better understand what it means to be a customer-centric company, we have spoken with Gunter Uytterhoeven. Watch the interview to discover how AXA Partners’ teams join every day to improve customer satisfaction.