Listening to your needs
Customers of Inter Partner Assistance S.A., Compagnia di Assicurazioni e Riassicurazioni – Rappresentanza Generale per l’Italia - who are not satisfied with the services received may address their complaints to our Customer Service team in the following ways:
- mail: servizio.clienti@ip-assistance.com
- fax: +39 06 4815811
- address: Inter Partner Assistance S.A. –
Rappresentanza Generale per l'Italia
c.a. Servizio Clienti - Casella Postale 20132 Via Eroi di Cefalonia - 00128 Spinaceto
The following information should be included in the complaint:
- name, surname, full address and telephone number of the complainant
- Policy number and name of the policyholder;
- Number and date of the claim referred to;
- brief and exhaustive description of the reason for the complaint;
- any other indication and document useful to describe the circumstances.
The Company will be responsible for providing a response within 45 days from the date of receipt of the complaint, as required by law.
If the complainant has not received a reply or considers the reply unsatisfactory, before turning to the Judicial Authority, he may write to IVASS - Istituto per la Vigilanza sulle Assicurazioni - Servizio Tutela del Consumatore, Via del Quirinale 21, 00187 Rome (fax: 06-42. 133.745 - 06.42.133.353 or via PEC at ivass@pec.ivass.it) providing a copy of the complaint already submitted to the company and the relevant reply, also using the form on the website www.ivass.it on how to submit a complaint, taking care to indicate the following data:
- name, surname and domicile of the complainant, with a possible telephone number;
- identification of the person or persons whose actions are being complained of;
- brief and exhaustive description of the reason for the complaint;
- a copy of the complaint submitted to the insurance company and of any reply provided by the latter;
- any document useful to fully describe the relevant circumstances.
In addition, the complainant can resort to alternative systems for the resolution of disputes provided by the law or convention, such as:
For the resolution of disputes it is possible to submit a complaint to IVASS or directly to the competent foreign system by requesting the activation of the FIN-NET procedure (https://finance.ec.europa.eu/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net/make-complaint-about-financial-service-provider-another-eea-country_it).