In an ever changing world, we co-create with passion and expertise

The customer is at the heart of all we do. Our strength lies in our ability to co-create with our business partners the solutions that best adapt to their customers’ evolving needs in terms of security and assistance..

We design innovative solutions that we test to ensure an exceptional customer experience.

  • 92%

    92%of our business partners

    say AXA Partners helped them improve their customers’ loyalty*

  • 2

    2days

    time to process compensation requests by mail

  • 98%

    98%of our Business Partners

    say AXA Partners was a true partner during the Covid-19 crisis*.
    *Source: AXA Partners B-Pulse Survey 2021

Customers’ evolving needs and expectations

We consider our business partners’ customers as individuals with specific needs. We aim to protect what matters, when it matters, in their lives with a wide range of solutions in assistance services, travel insurance, and credit protection.

To do this, we seek solutions that are:

  • Simple
  • Adaptable
  • Personalized
  • Proactive
  • Omnichannel
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Our approach to innovation

Ethical

All of our solutions respect customer confidentiality in terms of data and reversibility of decisions.

Empathic

We always take customers' needs into account.

Extra Service

Our solutions evolve as required by the situation, an example being our response to the Covid-19 pandemic.

Useful

We combine the best of technological and human expertise when designing our easy-to-use solutions.

Tailor made experiences, seamlessly integrated into your customer journey

We aim to build tomorrow’s insurance services and solutions. In a world being reshaped by digitalization, we co-develop with our business partners innovative services precisely tailored to their customers’ shifting needs and expectations. The result: an exceptional customer journey thanks to the quality of service provided by AXA. This consumer-centric approach boosts our partners’ growth by differentiating them from the competition, increasing customer satisfaction, and enhancing loyalty.

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Francesco, motor assistance customer

AXA Partners kept me informed constantly via text which was very comforting, plus I was also called, which again was very reassuring. Extremely professional and very prompt, only having to wait half an hour. The mechanic was great and called to personally tell me he was on his way. And then fixed the problem quickly. Fantastic service THANKS!

Interested in hearing more about how you can enrich your customers’ experience?

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