Home Services and Assistance | AXA Partners Italia

A concrete help in time of need

A water leakage, a clogged sink, a malfunctioning boiler or air conditioner, problems with the alarm, the front door or windows....are just some of the most common inconveniences that can happen in everyday life. AXA Partners guarantees an immediate intervention, free of charge and with selected and highly qualified experts.

+10,000
+10,000providers in 22 countries
covering all areas of intervention including plumbing, electricity, heating and locksmiths*.
*AXA Partners’ Business Partners Satisfaction Survey B-Pulse, Dec. 2020
+1.3
+1.3million
cases handled worldwide*.
*AXA Partners’ Business Partners Satisfaction Survey B-Pulse, Dec. 2020
<2 hours
<2 hoursthe average time
it takes for a provider to arrive at the premises to end the emergency situation*.
AXA Partners’ Business Partners Satisfaction Survey B-Pulse, Dec. 2020

With the pandemic that we have just experienced, home services have become increasingly important.

People have never before spent so much time in their homes (working, studying, training...) with a consequent increase in demand for the relevant support services.

We have invested heavily in offering customers solutions to meet their needs:

An enriched and comprehensive value proposition, from emergency to daily household services.
A reliable and accredited network of craftsmen.
A structure operating 24 hours a day, 7 days a week.

Our solutions for the home range from the dispatch of technicians or craftsmen such as locksmiths, electricians, plumbers, roller shutters or glaziers to innovative services such as: assistance for solar panels, installation of charging stations for electric vehicles or digital assistance.

Staying one step ahead in a changing world

Remote working is now widespread and will remain a form of work used by many companies even after the pandemic.
Overall home and digital device assistance services that we most commonly use at home, have consequently become very much felt and requested by Italians.
AXA Partners has therefore adapted to these needs by providing innovative solutions to meet customers expectations..

Combining high-quality emergency and comfort services

Offering 24/7 services to your customers, to answer their new emerging needs.

Our range of solutions

Home Emergency
We guarantee the dispatch of craftsmen to repair the damage and / or secure your home.
Temporary accommodation and property restoration
We offer, in case of an insured event making the house uninhabitable, overnight accommodation in a hotel and extraordinary cleaning intervention of the house.
Security guard dispatch
We guarantee the security of your home in case of the malfunctioning of safety locks and protection means caused by break-in or attempted break-in.
Digital assistance
We guarantee an assistance support service for those that use on a daily basis, smartphones, tablets e computers, making life easier when it comes to solving the most common technical problems (viruses, malware,…).
Innovative products
We enable you to become a trusted partner with our green/eco-friendly solutions, such as: solar panels, charging stations for electric vehicles or Smart and Safe Home.

Leveraging Innovation to deliver customer centric solutions

We addresses new customer needs with simplified, personalized, and seamless experiences.
We provide digitalized and automatized solutions to deliver a state of the art 24/7 customer experience.
We constantly enrich our offers with emergency and non-emergency solutions to ensure customers will be served in any circumstances.
Our capabilities could give us the flexibility to consider developing new services customers could expect.
In line with our policy of “One AXA” and “Customer First,” we design our services to be simple, rapid, and intuitive.

Interested in finding solutions for your customers’ home?
Whether you are a service provider, a broker or an international corporation, AXA Partners can help you protect the lives of your customer.