This website, www.axapartners.it (hereinafter referred to as the "Website"), is intended to present the various products and services offered by the entities established in Italy of the AXA Partners Group, specifically:
· Inter Partner Assistance SA - Branch in Italy
· Inter Partner Assistance Service S.R.L.
· AXA Partners SAS - Branch in Italy
· AXA France IARD S.A - Branch in Italy
· AXA France VIE S.A - Branch in Italy
The AXA Partners Group respects your privacy and ensures that all Personal Data is processed in accordance with the best practices on confidentiality and applicable legislation on personal data, in particular the General Data Protection Regulation (No. 2016/679) (hereinafter "GDPR").
“Personal Data” means any information relating to an identified or identifiable natural person ("data subject"); An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
This Personal Data Protection Policy (hereinafter "Privacy Policy") applies solely to the processing of your Personal Data collected when you submit our contact forms in the 'Contact' section of our Website to request general information. It is therefore understood that:
· Customers of AXA Partners companies (including, but not limited to, prospect customers, customers, policyholders, insured persons, beneficiaries or other data subjects) shall find all information pertaining to the processing of their Personal Data by each company - specifically regarding the insurance product or service to which they subscribe - within the dedicated data protection notices issued upon policy inception. These notices are also made available in the Privacy Section of this Website (Privacy policies for customers).
· Suppliers or business Partners of AXA Partners companies (including, but not limited to, agents, brokers, banks, other insurance intermediaries, insurance and reinsurance companies, other business partners, media) shall find all information pertaining to the processing of their Personal Data by each company within the dedicated data protection notice provided upon the establishment of their service or commercial contractual relationship. These notices are also made available in the Privacy Section of this Website (Privacy Policy for suppliers and business partners).
We are not responsible for the content, security, or data collection and privacy practices of any third-party Websites, including those that may be linked to from our Website. You should carefully review the privacy policies of each Website you visit to understand how personal information is collected, used, and disclosed.".
1) Who is the Data Controller?
When you contact us via one of the Contact Forms on this Website, the Data Controller of your Personal Data (i.e., the party determining the purposes and means of processing your data) shall be the recipient of such request, namely:
· Inter Partner Assistance SA – Branch in Italy
· Inter Partner Assistance Service S.R.L.
· AXA Partners SAS – Branch in Italy
· AXA France IARD S.A – Branch in Italy
· AXA France VIE S.A – Branch in Italy
The complete corporate information of all companies is published on this Website on page https://www.axapartners.it/it/pagina/dati-societari
2) Is the provision of personal data mandatory?
The mandatory nature of providing your personal data shall be indicated at the point of collection through a specific, short privacy notice within the online contact forms.
Failure to provide such mandatory information will prevent us from processing your request or engaging with you as intended.
3) How we collect your personal data on the Website
Users who fill out the contact form
By using the contact form of the “Contact” page of this Website, users can submit to AXA Partners requests for information. Any personal data provided through these contact forms shall be processed exclusively for the purpose of responding to the specific information request.
Browsing the Websites
Additionally, cookies may be utilized to collect and process Personal Data. Cookies are small data files stored on your device by your web browser. Users may configure their browser settings to notify them when a cookie is received or to prevent cookies from being set on their device. Please note, however, that disabling cookies may limit certain functionalities or the overall user experience on our Website.
For further details, please refer to the dedicated Cookie Policy available on this Website, which can be accessed via the 'Cookie Policy' link located in the footer. Users may also modify their cookie preferences at any time by accessing the 'Cookie Preference Center' in the footer of this Website.
4) Categories of Personal Data Collected via the Website, purpose and legal basis for their processing
The Personal Data collected through the contact forms available on this Website may include identity and contact information, such as name, surname, email address, telephone number, profession, and any other Personal Data or information voluntarily provided by you during your enquiry.
The processing of your Personal Data is conducted on the basis of our legitimate interest in responding to your inquiries and providing you with the requested information.
5) Communication of personal data to other parties
For the purpose or in the context of our processing activities, your data may be communicated to or accessed from the following recipients or categories of recipients:
a) other companies of the AXA Group, in case we ascertain that the request is addressed to them or needs their involvement;
b) Judicial authorities and police forces, supervisory and control bodies and in general subjects, public or private, with functions of public importance, from which the data can be known;
c) entities that provide services for the management of our IT system and telecommunications networks.
You may obtain the list of names of the subjects to whom the personal data are communicated, and who act as independent data controllers or data processors, when exercising the right of access pursuant to Art. 15 GDPR, by contacting us at the contact details indicated in paragraph 11 below ("Contacts").
6) Transfer of personal data to third countries
For certain activities, we use trusted third parties- sometimes also operating outside the European Union (for example, in India and the United States of America) - who carry out technical, organizational or managerial tasks on our behalf; the same is also done by the subjects already indicated in this policy to whom the data are communicated. In any case, the transfer of data outside the European Union will take place on the basis of the assumptions provided for by current legislation, including
· the use of Binding Corporate Rules for transfers within the AXA Group (so-called "BCR"). The most up-to-date version of BCR is accessible by clicking HERE (Italian version) and HERE (English version). AXA is the first insurance group to have internal corporate rules approved by 16 European personal data protection authorities, including the CNIL. These rules guarantee an intangible and minimum level of protection of your Personal Data by the various companies of the AXA Group around the world; or
· the application of standard contractual clauses defined by the European Commission for transfers to companies not belonging to the AXA Group or
· the verification of the presence of an adequacy decision regarding the personal data protection system of the importing country.
7) Retention of personal data
The Data Controller retains your data only for the time necessary to achieve the purposes indicated in this policy in compliance with the principle of proportionality and necessity provided for by the legislation on the protection of personal data, in accordance with both the laws applicable to us) and the indications provided by the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).
More in particular, we retain your personal data for the entire duration necessary to satisfy your requests via on-line contact forms of this Website.
8) Security measures applied to your personal data
We use appropriate technical and organizational measures designed to protect your personal data. The measures we provide are designed to ensure a sufficient and risk-appropriate level of security of the processing of your personal data, in line with AXA standards.
9) Automated processing
We do not carry out automated processing with reference to personal data collected through this Website.
10) Rights of the data subjects
You has the right to ask us, in the cases provided for by law and as compatible with the legal basis of the processing:
a) access to personal data concerning you (right of access);
b) the rectification of personal data concerning you (right to rectification);
c) the erasure of personal data concerning you (right to erasure);
d) the restriction of the processing of personal data concerning you (right to restriction of processing).
You also has the following rights vis-à-vis us:
e) right to object to the processing of personal data concerning you (right to object);
f) right to portability of data concerning you. "Right to portability" means the right to receive the personal data provided to us in a structured, commonly used and machine-readable format, as well as the right to transmit such data to another data controller without hindrance from us to whom the we have provided them (pursuant to Article 20 of the Regulation);
g) the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal (where processing is based on consent).
Finally, you have the following right:
h) right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali), to complain of a violation of the regulations on the protection of personal data. You may send the document using the method deemed most appropriate: a) certified e-mail addressed to: protocollo@pec.gpdp.it; (this address is configured to receive ONLY communications from certified e-mail); b) registered letter with return receipt addressed to: Garante per la Protezione dei Dati Personali, Piazza Venezia, 11 - 00187 Rome; c) hand delivery to the offices of the Garante per la Protezione dei Dati Personali, Piazza Venezia, 11 – Rome.
11) DPO Contacts
At any time, you can exercise the rights described above by writing to us or the Data Protection Officer (DPO) at the following addresses
• AXA Partners SAS – Sede Secondaria Italiana / AXA France IARD S.A – Rappresentanza Generale per l’Italia / AXA France VIE S.A – Rappresentanza Generale per l’Italia
E-Mail: clp.it.privacy@partners.axa - Mail: Via Marostica 1 – 20146 (Milano)
• Inter Partner Assistance SA (Rappresentanza Generale per l’Italia)
E-Mail: privacy@axa-assistance.com - Mail: Via Carlo Pesenti n. 121 – 00156 Rome
• Inter Partner Assistance Service SRL (IPAS)
E-Mail: privacy.services@axa-assistance.com - Post: Via Carlo Pesenti n. 121 – 00156 ROME
All communications addressed to the Data Protection Officer must contain the indication in the subject line "To the attention of the DPO" or similar wording.
Changes to the Privacy Policy
We may update this Policy from time to time in response to legal, technical or commercial changes. When we update our Personal Data protection policy, we will take appropriate measures to inform you, commensurate with the importance of the changes we make. We will obtain your consent to any material changes to the Personal Data protection policy if required by applicable data protection laws
Date of last update: 7 September 2026